Refund and Returns Policy
Customer satisfaction is important to us.
Returns
Customers may request a return within 7 days of receiving their order, provided the item is unused, in its original packaging, and in a resalable condition.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5-10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable products
- Personalized/custom-made items
- Perishable goods
Contact Us
For refund requests, contact:
- Phone: 082 059 3552
- Email: info@bundlesbydebs.co.za